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Terms of Service

Last Updated: February 24, 2026 | Effective Date: February 24, 2026

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("you," "your," or "User") and Clearfield Labs, Inc. ("Company," "we," "us," or "our"), governing your access to and use of the Ranql platform, including our website, applications, APIs, and any related services (collectively, the "Service").

By accessing or using the Service, creating an account, or clicking "I agree" (or similar), you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference.

If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms, and "you" refers to both you individually and the organization.

IF YOU DO NOT AGREE TO THESE TERMS, DO NOT ACCESS OR USE THE SERVICE.

2. Description of Service

Ranql is a competitive intelligence and digital marketing platform designed primarily for law firms. The Service provides:

  • Digital Dominance Reports (DDR): Comprehensive analyses of your firm's online presence, competitive positioning, and market opportunities based on publicly available information.
  • Competitive Intelligence: Automated collection and analysis of publicly available information about your competitors, including their websites, advertising activities, online reviews, and digital presence.
  • AI-Powered Coaching: Personalized strategic recommendations and guidance through our AI Coach feature.
  • Project Management: Board-based tools for organizing tasks, tracking progress, and managing marketing initiatives.
  • Automated Intelligence Workers: Automated systems that gather and analyze publicly available market data on your behalf.
  • Alerts and Notifications: Email, SMS, and in-app notifications about competitive changes, report completions, and strategic opportunities.

3. Account Registration and Security

3.1 Account Creation

To access certain features of the Service, you must create an account. When creating an account, you agree to:

  • Provide accurate, current, and complete information
  • Maintain and promptly update your account information
  • Keep your login credentials confidential and secure
  • Immediately notify us of any unauthorized access to your account
  • Accept responsibility for all activities that occur under your account

3.2 Account Eligibility

You must be at least 18 years old and capable of forming a binding contract to use the Service. By using the Service, you represent that you meet these requirements.

3.3 Account Security

You are responsible for maintaining the confidentiality of your account credentials. We are not liable for any loss or damage arising from your failure to protect your account information.

4. Acceptable Use Policy

4.1 Permitted Uses

You may use the Service for:

  • Analyzing your own firm's digital presence and competitive positioning
  • Researching publicly available information about your market and competitors
  • Developing marketing and business strategies based on Service insights
  • Managing internal projects and workflows
  • Receiving and acting upon AI-generated recommendations

4.2 Prohibited Uses

You agree NOT to:

  • Use the Service to harass, defame, threaten, or harm any person or entity
  • Access the Service through automated means (bots, scrapers, crawlers) except as explicitly authorized
  • Attempt to gain unauthorized access to the Service, other accounts, or our systems
  • Interfere with or disrupt the Service or servers/networks connected to the Service
  • Reverse engineer, decompile, or disassemble any part of the Service
  • Remove, alter, or obscure any proprietary notices on the Service
  • Use the Service to violate any applicable law, regulation, or third-party rights
  • Resell, redistribute, or commercially exploit the Service or its data without authorization
  • Use information obtained through the Service for purposes that violate applicable laws, including anti-spam laws, privacy laws, or intellectual property laws
  • Create derivative works or competing products based on the Service
  • Submit false, misleading, or fraudulent information
  • Circumvent any rate limits, access controls, or security measures

4.3 User Responsibilities

You acknowledge and agree that:

  • You are solely responsible for your use of information obtained through the Service
  • You will comply with all applicable laws when using competitive intelligence data
  • You will not use the Service in any manner that could damage, disable, or impair the Service
  • You are responsible for the accuracy of information you provide to the Service

5. Competitive Intelligence and Data Collection

5.1 Public Information Collection

Our Service collects and analyzes publicly available information from various sources, including but not limited to:

  • Publicly accessible websites and web pages
  • Public business directories and listing services
  • Public business profiles on Google, Facebook, LinkedIn, and other platforms
  • Publicly visible advertising campaigns and creative materials
  • Public social media profiles and posts
  • Search engine results and AI assistant responses

5.2 Acknowledgment and Consent

By using the Service, you acknowledge and agree that:

  • We will collect publicly available information about your firm and your competitors
  • This information is gathered from sources that make it publicly accessible
  • You authorize us to analyze and process this information on your behalf
  • The insights generated are based on publicly available data and may not be complete or fully accurate

5.3 Data Accuracy Disclaimer

While we strive to provide accurate and useful insights, we cannot guarantee the completeness, accuracy, or timeliness of competitive intelligence data. Public information may change frequently, and there may be delays in our systems detecting such changes. You acknowledge that:

  • Data from third-party sources may contain errors or be outdated
  • AI-generated analyses and recommendations are advisory in nature
  • You should independently verify critical information before making business decisions
  • We are not responsible for decisions made based on Service data

6. AI Features and Recommendations

6.1 AI Coach and Automated Analysis

The Service includes AI-powered features that provide strategic recommendations, analyze competitive data, and generate insights. You acknowledge and agree that:

  • AI recommendations are advisory only and do not constitute professional, legal, financial, or business advice
  • AI-generated content may contain errors, inaccuracies, or hallucinations
  • You are solely responsible for evaluating and implementing any AI recommendations
  • AI features are provided "as is" without warranties of any kind

6.2 Not Legal Advice

IMPORTANT: Despite our name "Clearfield Labs" and our focus on serving law firms, the Service does not provide legal advice. AI recommendations, competitive insights, and strategic guidance provided through the Service are for informational purposes only and should not be construed as legal, financial, or professional advice. Always consult with appropriate professionals before making significant business decisions.

7. Subscriptions, Credits, and Payments

7.1 Subscription Plans

The Service offers various subscription plans with different features and credit allocations. By subscribing to a paid plan, you agree to pay all applicable fees as described at the time of purchase.

7.2 Credit System

Certain Service features consume credits. Credits are:

  • Allocated based on your subscription plan
  • Consumed when using certain features (reports, AI queries, intelligence workers)
  • Non-refundable and non-transferable
  • Subject to expiration as specified in your plan

7.3 Billing and Payment

  • Subscription fees are billed in advance on a monthly or annual basis
  • Payment is processed through our third-party payment processor (Stripe)
  • You authorize us to charge your payment method for all fees when due
  • All fees are exclusive of applicable taxes unless stated otherwise

7.4 Automatic Renewal

Subscriptions automatically renew at the end of each billing period unless you cancel before the renewal date. You may cancel your subscription at any time through your account settings.

7.5 Refunds

Fees are generally non-refundable except as required by law. We may, at our sole discretion, provide refunds or credits in certain circumstances.

7.6 Price Changes

We reserve the right to change our pricing at any time. Price changes will take effect at your next renewal period, and we will provide advance notice of any price increases.

8. Intellectual Property Rights

8.1 Our Intellectual Property

The Service, including its original content, features, functionality, and underlying technology, is owned by us and is protected by copyright, trademark, patent, trade secret, and other intellectual property laws. Our trademarks, service marks, and logos may not be used without our prior written consent.

8.2 Your Content

You retain ownership of content you submit to the Service ("User Content"). By submitting User Content, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, and display such content solely for the purpose of providing and improving the Service.

8.3 Report and Analysis Ownership

Reports and analyses generated by the Service are licensed to you for your internal business use. You may not resell, redistribute, or publicly publish reports without our written consent. The underlying methodologies, algorithms, and systems used to generate reports remain our exclusive property.

8.4 Feedback

If you provide us with feedback, suggestions, or recommendations regarding the Service, you grant us an unrestricted, perpetual, royalty-free license to use such feedback for any purpose without compensation to you.

9. Communications and Notifications

9.1 Service Communications

By creating an account, you consent to receive service-related communications from us, including:

  • Account notifications and security alerts
  • Report delivery and completion notifications
  • Billing and subscription notifications
  • Important updates about the Service or these Terms

9.2 Marketing Communications

With your consent, we may send you marketing communications about products, features, and offers. You may opt out of marketing communications at any time by:

  • Clicking the unsubscribe link in any marketing email
  • Replying STOP to any marketing SMS
  • Updating your preferences in your account settings

9.3 SMS and Phone Communications

If you provide your phone number and consent to SMS or phone communications, you agree to receive text messages and calls at the number provided. Message and data rates may apply. You may opt out at any time by replying STOP or contacting us.

10. Third-Party Services and Links

The Service may integrate with or contain links to third-party websites, services, or content. We do not control and are not responsible for third-party services. Your use of third-party services is at your own risk and subject to their respective terms and privacy policies.

Third-party integrations include but are not limited to:

  • Payment processing (Stripe)
  • AI services (Anthropic, OpenAI, Perplexity)
  • Data providers (Google, Apify)
  • Email delivery services

11. Disclaimers and Limitation of Liability

11.1 Service Provided "As Is"

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR COURSE OF PERFORMANCE.

11.2 No Guarantee of Results

We do not guarantee that:

  • The Service will meet your specific requirements or expectations
  • The Service will be uninterrupted, timely, secure, or error-free
  • Results obtained from the Service will be accurate or reliable
  • Any errors will be corrected

11.3 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL THE COMPANY, ITS DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, SUPPLIERS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

  • YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICE
  • ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SERVICE
  • ANY CONTENT OBTAINED FROM THE SERVICE
  • UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT

11.4 Cap on Liability

OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATING TO THE SERVICE SHALL NOT EXCEED THE GREATER OF: (A) THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100).

11.5 Exceptions

Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability for consequential or incidental damages, so some of the above limitations may not apply to you.

12. Indemnification

You agree to defend, indemnify, and hold harmless the Company and its officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

  • Your violation of these Terms
  • Your use of the Service
  • Your violation of any third-party rights
  • Your violation of any applicable law or regulation
  • Your User Content
  • Your use of information obtained through the Service

13. Termination

13.1 Termination by You

You may terminate your account at any time by contacting us or using the account cancellation feature in your settings. Upon termination, your right to use the Service will immediately cease.

13.2 Termination by Us

We may terminate or suspend your account and access to the Service immediately, without prior notice or liability, for any reason, including if you breach these Terms. Reasons for termination may include but are not limited to:

  • Violation of these Terms or our policies
  • Fraudulent, abusive, or illegal activity
  • Non-payment of fees
  • Extended periods of inactivity
  • Requests by law enforcement or government agencies

13.3 Effects of Termination

Upon termination:

  • Your license to use the Service terminates
  • You remain liable for any outstanding fees
  • We may delete your account and associated data
  • Provisions that should survive termination will remain in effect

14. Dispute Resolution

14.1 Informal Resolution

Before filing a claim, you agree to try to resolve the dispute informally by contacting us at legal@clearfieldlabs.com. We will attempt to resolve the dispute informally within 30 days.

14.2 Arbitration Agreement

If the dispute cannot be resolved informally, you and the Company agree to resolve any disputes through binding arbitration rather than in court, except that either party may seek equitable relief in court for infringement of intellectual property rights.

14.3 Class Action Waiver

You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.

14.4 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions.

15. General Provisions

15.1 Entire Agreement

These Terms, together with our Privacy Policy and any other agreements expressly incorporated by reference, constitute the entire agreement between you and us regarding the Service.

15.2 Severability

If any provision of these Terms is held to be invalid or unenforceable, such provision will be modified to reflect the parties' intention, and the remaining provisions will continue in full force and effect.

15.3 Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

15.4 Assignment

You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign these Terms without restriction.

15.5 Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, or shortages.

15.6 Notices

We may provide notices to you by email, posting on the Service, or other reasonable means. You may provide notices to us by email to legal@clearfieldlabs.com.

16. Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes by:

  • Posting the updated Terms with a new "Last Updated" date
  • Sending an email notification for significant changes
  • Displaying a prominent notice on the Service

Your continued use of the Service after changes become effective constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Service.

17. Contact Information

For questions about these Terms or the Service, please contact us:

Clearfield Labs, Inc.

2108 N Street, Ste N
Sacramento, CA 95816

Email: legal@clearfieldlabs.com